Public Works > FAQ’s
Utility Service & Bill Questions
Who do I contact about utility services
Garbage and Recycling New Service and Billing – 360-394-9881 Public Works – 360-779-4078
Commercial Recycling Bainbridge Disposal – 206-842-4882
Yard Waste Recycling Bainbridge Disposal – 206-842-4882
Cable Comcast – 877-824-2288
Electricity Puget Sound Energy – 888-225-5773
Natural Gas Cascade Natural Gas – 360-373-1403
I have a question about my bill.
Utility Tax Disclosure
How do I report...
All street lights are serviced by Puget Sound Energy. You can report it directly to https://www.pse.com/outage/report-street-light-outage or you can call 1-800-321-4123 and let them know which light is out. It is very helpful if you report the 12-digit number that is on the pole.
…a traffic signal outage?
If the traffic signal is located within the city limits, please contact Public Works, 360-779-4078. Highway 305 traffic signal timing or outages, please call Department of Transportation (DOT) at 360-357-2616.
…a pot hole?
Pot holes within the City of Poulsbo may be reported to Public Works 360-779-4078. If calling after normal business hours please leave a message and provide the direction (east bound, west bound, etc.), address of location and the nearest cross street. Information will be forwarded to the Public Works crew. Reminder – The City does not maintain or pave private roads.
…report trees in the power/telephone lines?
The Public Works department is not allowed to work within 10′ of power lines. To report trees in power/telephone lines contact Puget Sound Energy, 1-888-225-5773, or Century Link, 1-800-877-1125.
…report a deceased animal in the roadway?
Deceased DOMESTIC animals (i.e. cats, dogs) in roadways must be reported to the Kitsap County Humane Society, (360) 698-9654 ext. 2. (They may be able to contact the pet owner) Deceased WILD animals (i.e. raccoon, deer, opossum) should be reported to the City of Poulsbo, (360) 779-4078.
Water FAQ's
Is my drinking water treated?
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Call Public Works at 360-779-4078 for information or follow the simple steps below if you discover discolored water in your home.
Discolored water is the result of the minerals and iron in the mains being stirred up from high flow situations, which may occur while performing maintenance, during fire fighting or excessive water usage due to warm weather. The discolored water is SAFE as it is continually checked and tested.
Whenever you have discolored water, you should not use any hot water. You need to wait until you get the cold water clear first.
Use an outside hose bib or cold water faucet in the bathtub and let the water run for a minute or two, no longer.
Then you should do the same thing to each individual cold water faucet inside your home.
When you have followed the steps above your water should be clear.
Click here to learn more
Your water meter belongs to the City of Poulsbo. If you turn off the meter on your own and cause damage, you may be held liable for damage costs. Please contact Public Works, 360-779-4078, if you need your water shut off to do repairs. The City will provide this service free of charge during normal business hours.
Garbage FAQ's
What do I do if my garbage was missed?
Park FAQ's
What are park hours?
Who should I contact if I notice a problem with a playground toy?
Who should I contact if I would like to reserve an area in a park for use?
Please call Parks & Recreation at 360-779-9898 or click here.
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